Shipping
To our US customers: No need to worry about paying any extra customs fees or tariffs – NEUW Denim will cover this for you!
Dispatch
Orders placed before 9am AEDT on a business day will usually be dispatched on the same day. Any orders placed after this time will usually be processed and dispatched on the following business day. While we'll do our best to process your order to the above timeframe, delays can be expected during high volume times following public holidays and online events.
All orders are shipped from Neuw in Melbourne, Australia through Australia Post and SEKO Omniparcel. We will send you a shipment notification with tracking information as soon as order has been shipped. Once you have received your shipment notification, you can track your order with the supplied tracking link. For more information on delivery timeframes, please refer to the Australia Post website here.
Our shipping charges do not include any potential import taxes and duties to international locations (excl. USA). Customers are responsible for payment of such charges and Neuw cannot calculate these prior to delivery. To estimate duty & import taxes, you can use this calculator or contact your local customs department.
| Region | Cost | Estimated Delivery |
|---|---|---|
UNITED STATES | FREE for orders of USD $170 or more | 3 - 10 Business Days (Standard Shipping) |
AUSTRALIA | FREE standard shipping for orders over $99 | 1 - 7 Business Days (Standard Shipping) |
NEW ZEALAND | NZD $9.99 for Standard (non-Rural) Authority To Leave NZD $9.99 for Standard (non-Rural) Signature Required NZD $14.99 for Standard (Rural) Authority To Leave NZD $14.99 for Standard (Rural) Signature Required NZD $19.99 for Courier Authority To Leave NZD $19.99 for Courier Signature Required | 3-5 business days 3-5 business days 3-7 business days 3-7 business days 2-4 business days 2-4 business days |
EUROPE | FREE for orders of €150 or more | 4 - 12 Business Days (Standard Shipping) |
GREAT BRITAIN | FREE for orders of €150 or more | 5 - 8 Business Days (Standard Shipping) |
CANADA | USD $30 for Standard International Shipping | 3 - 10 Business Days (Standard Shipping) |
REST OF WORLD | FREE for orders of USD $150 or more | 12 - 25+ Business Days (Standard Shipping) |
