Shipping

Holiday Update 2022

Due to public holidays for the Christmas period, our warehouse will be closed from December 23rd 2022 - December 27th (inclusive). 

All online orders placed after December 22nd will be scheduled for picking from December 28th.  

Please note, due to expected high order volumes and limited staffing, there may be further delays with shipment during this period. 

We really appreciate your patience and understanding and wish you a safe and happy holiday season. 

Shipping

Orders placed before 9am AEDT on a business day will usually be dispatched on the same day. Any orders placed after this time will usually be processed and dispatched on the following business day. While we'll do our best to process your order to the above timeframe, delays can be expected during high volume times following public holidays and online events.

All orders are shipped from Neuw in Melbourne, Australia through Australia Post and SEKO Omniparcel. We will send you a shipment notification with tracking information as soon as order has been shipped. Once you have received your shipment notification, you can track your order with the supplied tracking link. For more information on delivery timeframes, please refer to the Australia Post website here.

Our shipping charges do not include any potential import taxes and duties to international locations. Customers are responsible for payment of such charges and Neuw cannot calculate these prior to delivery. To estimate duty & import taxes, you can use this calculator or contact your local customs department.